Realizing Cost Saving Voice and Data Technologies
The phone company will not go out of their way to tell you that the call you just made to a supplier could have been made free with advanced open standards-based Session Initiation Protocol (SIP) VoIP technology. A good quality VoIP provider (also known as an ITSP, or Internet Telephony Services Provider) should, but not all do. Once you find one that does, however, you begin to learn just how easy these voice and data technologies are to use and just how much they can save your business.
SIP is now the industry standard for VoIP based phone calling, and for companies that have multiple locations or remote teleworkers, the cost savings from SIP calling can be significant. By migrating from standard phone lines to SIP trunk lines, a company will never again have to pay for calls between their offices – whether they are in Ohio or Oman. In addition to SIP calling there are solutions that fill in the service gaps to reduce calling costs that companies should consider adopting. “Least cost routing” is a technology that, when coupled with a teleworker solution, can ensure that you never pay a penny more for a call than you should. This also means that any number, whether land line or mobile line, can become an extension on your existing phone system quite easily. This makes it easier for companies to save not only on direct calling costs, but by adopting more flexible workforce models.
For example, customer service is a vital expense because it ensures client retention and maximizes the upsell potential – but the cost of a call center is high, and most of the smaller companies shy away from call centers for that reason. A complete VoIP solution, utilizing open standards SIP, allows the smaller companies to bring new customer service representatives on board with little expense, save for the paycheck. You can have them working from home in a matter of hours after hiring them. This dynamic, real-time capacity expansion allows businesses to keep cash in the bank where it belongs, and ramp up only when needed. This can also apply to the technology sector with tech support personnel, telesales staff, and many others.
Even secretaries and personal assistants can move home and start working. This kind of flexibility and low-cost responsiveness is needed in a 21st century business operation. Once in place, advanced VoIP technology can integrate with collaboration and cloud document solutions easily to create what was once only dreamed of; the total virtual business infrastructure. A competent, trustworthy solution provider can be the gateway to a new business model that will not only reduce cost, but increase productivity in dramatic new ways. The nice thing is that it is no longer rocket science, and you only need to say yes to start on the road to success.
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